Terms and Guidelines
Introduction
Welcome to Penks Reserve. By accessing our website, booking a service, or making a payment, you agree to the following Terms of Service. Please read them carefully before proceeding.
1. Services
Penks Reserve provides luxury event services, business consultations, and done-for-you (DFY) business setup services. All services are rendered as described on our website at the time of booking.
2. Booking & Payments
All bookings and payments made through our website are subject to availability and confirmation.
- Payments may be made in full or through approved payment plans.
- Prices are listed in USD unless otherwise stated.
- By completing a booking or payment, you authorize Penks Reserve to process the payment using your selected payment method.
3. Non-Refundable Policy
All payments made to Penks Reserve are NON-REFUNDABLE.
This includes, but is not limited to:
- Consultation fees
- Deposits
- Full payments
- Payment plan instalments
Once payment is made, no refunds, chargebacks, or reversals will be issued under any circumstances, including but not limited to:
- Change of mind
- Scheduling conflicts
- Failure to attend a scheduled session
- Early termination of services
By proceeding with payment, you acknowledge and agree to this non-refundable policy.
4. Consultation Services
Consultation sessions are scheduled based on availability.
- Clients are responsible for attending sessions at the scheduled time.
- Missed or late sessions may be forfeited without rescheduling.
- Consultations are informational and do not guarantee specific financial or business outcomes.
5. Done-For-You (DFY) Services
DFY services begin once the initial payment or deposit is received.
- Deliverables and timelines may vary based on client responsiveness and cooperation.
- Clients agree to provide all required information promptly to avoid delays.
- Failure to provide required information does not constitute grounds for a refund.
6. Client Responsibility
Clients agree to:
- Provide accurate and truthful information
- Communicate professionally
- Respect timelines and policies outlined by Penks Reserve
Penks Reserve is not responsible for results impacted by incomplete, inaccurate, or delayed client input.
7. Intellectual Property
All materials, documents, strategies, and content provided by Penks Reserve remain the intellectual property of Penks Reserve unless otherwise stated. Clients may not reproduce, resell, or distribute materials without written consent.
8. Limitation of Liability
Penks Reserve shall not be held liable for:
- Indirect or consequential damages
- Business losses
- Loss of revenue or profits
All services are provided “as is” without warranties of specific outcomes.
9. Dispute Resolution
Any disputes arising from the use of this website or services shall be resolved through good-faith communication. By using our services, you agree to waive the right to chargebacks or payment disputes once payment has been made.
10. Acceptance of Terms
By checking the consent box, booking a service, or making a payment, you confirm that:
- You have read and understood these Terms of Service
- You agree to be legally bound by them
11. Updates to Terms
Penks Reserve reserves the right to update or modify these Terms of Service at any time. Continued use of the website constitutes acceptance of any changes.